I'm a new online customer of LTS and a new user of this forum.
First, let me say that I was a previous customer of Tall Girl, with the closest store location in Chicago, I had to drive almost 3 hours because it was always well worth the trip to get nice, stylish, well fitted clothing.
I was very happy to discover LTS but don't have any store locations so recently decided to shop online. I placed an order for two, very lovely suits, on 8/12 and requested express shipping. I needed these for my mother's funeral. Although not defined, as with most online retailers, I expected express shipping to take 2-3 days. I was checking your website for a shipment status or tracking link and the status remained as "Created" and there was no tracking ability. So then I emailed customer service and got no response. I then phoned and was told that it was "off hours" and the system was not available and I'd have to call back. Long story short, my mother's funeral came and went and I got my suits...which I'm very happy with, 10 days after ordering. Ten days seems way too long for express shipping to me.
Since I'm very happy with the clothing, I've again placed another order, on 8/26, and have not received any confirmation although under shipment history, it shows the items with a status of "Created". Exactly was does "Created" mean and what is going on with email notifications, shipment statuses, and/or shipment tracking?
These services are critical for online shopping.