I have been a regular LTS customer for 20 years and have always thought you were a little pricey but continued to be a loyal customer as you did provide quality clothes, that looked like quality and lasted and were not many other options... Im not one for writing on forums but yesterday I was in LTS looking for a pair of black suit trousers to match a suit jacket that was purchased from LTS well quite frankly the quality of the suits were cheap looking, the shop was empty so I said to one of the sales assisants that I thought the quality of some of their suits were awful, she said I was not the first to say this, the other sales assistant defended the quality of these suits and said they were aiming at a different market end and that there were other suits of superior quality. I feel you are duping the customer you have always sold good quality suits at reasonables prices, stick to quality.
poor quality suits(4 posts)
It's great to hear that you have been a loyal customer of LTS for 20 years, as you will be aware that over the years we have worked with several manufacturer's to provide the best quality clothing we can. We are sorry you are finding our suits are not up to the quality you have received from us in the past, so I can inform our Merchandising department and Buyers of your feedback please can you email the names of the suits you are referring too, firstname.lastname@example.org we always value product feedback as this helps us to make improvements where it's needed.
nooooooooooo, some of us can't afford the highest quality stuff - I'd rather have something cheaper even if it is less quality because at least I'll have something!
Thank you for your post some items are priced higher than others because of the quality and materials used, we try to find a good balance so we can offer a price range to suit everyone pocket
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