I have been a loyal customer for many years. Placing an order used to be full of excitement and joy, now I am only frustrated! First I try on the UK site (great bargain, in the promotional email popping up in my inbox you state free delivery and returns and 15% discount) but as soon as I enter Denmark, the system changes prices. No free delivery and returns and no discount. Well, I try the European site, where delivery cross Europe is 5,95, but that changes again along with the price for the item! as soon as I enter Denmark and the price is no longer attractive. Well it seems impossible to do a good bargain anymore when you live in Denmark. Earlier it was possible to do a good bargain (even adding the 10£ in delivery). Tried to email customer service, but no response!
placing an order(3 posts)
i have had the same problem, that's the first time.
i live in France, but i always place my orders on the english website, as the stocks seems to be better supplied than on the european website...strange...
me, i have had an answer,wait a little...
problems on deliveries, discounts, stocks... boring...
Each site has different promotions at different times, if you wish to order from the UK site and pay in Sterling we are happy for you to do this however, we would advise you to place the order via the Mail Order department +044 (0) 844 573 6885
If parcels go missing it is our standard policy for the customer to notify us after the delivery period has expired if your order has not arrived. We will replace your order or issue a full refund if the item/s are no longer available.
Customer services will respond to your emails as soon as possible please note, that we do have many email requests and work through this in the order they are received, you can also contact the Mail Order department +044 (0) 844 573 6885 to speak to someone directly.
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